Subscriber self-service with a suite of open APIs supporting system integration.
Self-Care allows customers to pay bills on their own terms through one-off or recurring payments. Self-care gives customers the control they require, all while reducing financial risk for the operator.
Open APIs allow system integration with third party in-house or external systems. Enabling authentication and authorization allows the control businesses require to be integration secure.
Increase customer satisfaction and engagement by providing a self-care interface by enabling users to access their information, services, invoices, payments, and more.
Secure self-care interface routinely penetration tested for security vulnerabilities. Supports two phase authentication and use of ReCaptcha for added login security.
Responsively designed for a variety of different designs, the WEB360 platform offers custom branding and themes, a variety of language and currency options and CMS style page management. For the subscriber, the platform offers a multitude of options, such as plan and free usage details, top-up capabilities, balance details and card or direct debit payments.
WEB360 supports authentication and authorization through a vast number of well-developed and documented open APIs, with ongoing development as required. These APIs offer an array of functionalities, including the management of customers, services, products, invoicing, payments and more.
Our Interactive Voice Response (IVR) integration supports common integration for screen pop Caller ID referenced ID into the CRM. This improves customer experience, with customer service records (CSRs) showing reduced overall support call time.
