How Convergent Billing Software Can Improve the Customer Experience
Billing and payment processes can be complicated and time-consuming, leading to customer confusion and frustration....
Comprehensive
Project Management
Delivering every project efficiently and effectively
What you can expect from us during the project:
- Project Initiation – Identify project desires, goals, and objectives
- Project Scoping – Perform GAP analysis and scoping functions to determine changes required to fulfill requests from core offering
- Project Planning – Develop project plan timeline using best practice and controls to manage and deliver on-time projects
- Statement of Work – Development of the SOW defines the key project details and signing with funding starts the project
- Design Document – Created by our developers so our customers can see in detail exactly what will be implemented, eliminating any ambiguity
- Project Kickoff – Introduction of the teams setting expectations for how the project will be managed
- Recurring Meetings – Regular recurring meetings are scheduled obtaining project status updates for reporting back to key stakeholders
- User Training – Coordinate user training on new features and functionality
- User Acceptance Testing – As each release becomes available, user acceptance testing is required for sign-off to mark the task completed
- Project Delivery – Coordinated project deployment is based on an agreed date and time
MIGRATION SERVICES
New implementations and custom transformations are managed by our experienced and knowledgeable team that understand data, schemas, and platform architecture.
TRAINING SERVICES
Trainers with real-world experience are an important asset when training customers on a highly configurable platform. Our customers value and appreciate our trainers.
DOCUMENT DESIGN
We create professional looking custom designed document layouts that are distributed or downloaded documents in the form of statements, invoices, letters, and more.
