How Convergent Billing Software Can Improve the Customer Experience
Billing and payment processes can be complicated and time-consuming, leading to customer confusion and frustration....
Implementing a new back-office billing system is challenging enough, you also need to train your staff to use the new system with confidence and ease. We offer comprehensive training programs for administrators, billing users, retail users, customer service representatives, finance users, and to users of all related departments.
We believe the key to a smooth operation and customer satisfaction is to have well-trained staff that know how to easily and quickly service customers.
Advantage 360 provides training for common use cases as well as custom tailored training programs to suit operational needs of our customers. We have found over the many years that with training, one size does not fit all, so we provide flexible training programs to ensure staff is well trained and capable of supporting operations and customers.
The key to successful project implementation is precise project planning. Our project managers are among the best at coordinating, communicating, and managing overall projects with key members.
New implementations and custom transformations are managed by our experienced and knowledgeable team that understand data, schemas, and platform architecture.
We create professional looking custom designed document layouts that are distributed or downloaded documents in the form of statements, invoices, letters, and more.
Feb 7, 2023 by A360 News
Billing and payment processes can be complicated and time-consuming, leading to customer confusion and frustration....
May 5, 2022 by A360 News
Introducing Advantage 360’s new add-on feature for Enterprise Resource Planning (ERP) integration. This new feature...
Mar 14, 2022 by A360 News
A short code is a special telephone number designed for high-throughput, two-way messaging. Short codes are used to...
Feb 25, 2022 by A360 News
Advantage 360 has received numerous inquiries from customers requesting tools for bulk operations within the OSS360...