About Advantage360

Learning, evolving and adapting to the needs of the industry


Flexible carrier-grade billing software that evolves with you

Advantage 360 began in 1984 as a two-way radio company, but the wireless communications landscape was soon to change significantly with the advent of the pager. We saw the opportunity and seized it by developing software for paging communications technology. This software gradually developed over the years, only to once again change dramatically with the initial rollout of cellular telephony. 

Ever since the mobile era, we have continued our forward-thinking ethos to develop carrier-grade billing, POS, CRM and operational support software designed to provide improved experience and clarity to the end user. 

Our philosophy of learning from our customers immerses our development, quality assurance and support staff into the daily details of each customer’s operations.

We don’t just listen; we take time to understand what our customers and prospective customers have to say, and we continually evolve the tools they need to succeed. We also frequently travel on-site to customer locations to see, hear and experience firsthand how our advanced product suite can be further shaped to best serve real world use.


Proud to be part of ​​Lumine Group

In 2019, Advantage 360 joined Lumine Group, a division of Volaris Group, focusing on acquiring, strengthening, and growing communications and media software businesses with a buy and hold forever commitment investing in long term growth and development.

Volaris Group is an operating group of Constellation Software Inc. based in Toronto, Canada and is listed on the TSX (CSU) with revenues in excess of 4.8B USD (TTM) with a market capitalization of 45B.  Constellation Software has six operating groups with 23,000+ employees world-wide, supporting over 100 vertical markets, and has more than 150,000 customers in over 500 offices across 150 countries.


Our senior leadership team


Matthew Young

Chief Executive Officer

Matt is a dynamic leader with over 24 years of experience providing software solutions for the telecom OSS/BSS industry. Matt has gained invaluable experience working directly with clients in many aspects of the telecom space including various technologies (Mobile, Roaming, Fixed, Fiber, etc.), retail and commercial operations, software integrations, and promotes a hands-on philosophy which enables him to drive results. Matt has led numerous and highly complex strategic projects yielding successful results and happy customers.


Steven Munoz

VP of Maintenance & Support

Steven is currently the VP of Maintenance and Support at Advantage 360 Software. He has worked in the Telecommunication industry for 18+ years. He possesses great technical knowledge in networking, hardware configuration, software development, as well as experience with systems integration, OSS\CABS testing, deployment and training. He has experience with all facets of OSS/BSS development life cycle, from design, to development, implementation, and support through direct training and customer support. As VP of Advantage 360 Support Steven is directly responsible for all Support matters and for negotiating, creating, maintaining, and renewing Maintenance and Support contracts with various customers across many geographic locations.


Dawn Schwabenbauer

Professional Services Director

Dawn is our Professional Services Director. She has 20 years of experience as a Senior SQL DBA and database developer, with emphasis in OSS/BSS software. She specializes in data migration, application performance enhancement, data integrity management, and schema architecture. She holds several Microsoft certifications and has 15 years of experience in software development and project management.


Rick Aldana

Senior Lead Developer

Rick is our Lead software engineer with 30+ years software development experience, 20 years of Telecom-specific development. His duties include back-end and front-end development for the OSS360 product, including document distribution processes, payment gateway interface development, third-party LockBox interface development and development of T-SQL and SQL CLR functions & procedures, including many other processes. Rick is proficient in a number of development languages, including .Net C#, Visual Fox Pro, T-SQL, JavaScript, HTML, etc.


Sophia Zielke

Sales & Operations Director

Sophia has a master’s degree in Business Administration and Management from The University of Leeds in the UK, one of the world’s top rated business schools. Sophia is fully Prince2 certified, at practitioner level and has 8+ years’ experience in project management. Sophia joined Advantage 360 in 2020 as a Project Manager and has led our team in the successful execution of complex projects including the implementation of UMTS VoLTE and Wi-fi Mesh and Home Automation. In 2021 she was promoted to Sales and Operations director due to her ability to manage and work on multiple projects simultaneously and produce excellent results. Sophia’s hands on approach and exceptional interpersonal skills with both the team and our customers contributes to the continued success at Advantage 360.


Kristen Arnesen

Finance Director

Kristen is a qualified CPA, CA with over 12 years of experience in financial accounting and financial reporting. Kristen has worked across a range of industries including financial services, utilities, and information technology. Her experience includes managing end-to-end accounting and financial accounting systems, annual audits, reporting, taxation, and budgeting. In addition, she has been involved in designing, enhancing, and automation of financial controls and systems. She has experience in IPO preparation, acquisitions, SEC filings and IFRS policy. Kristen has work experience in South Africa, United States and Canada and enjoys working with global teams. She thrives on complex finance challenges and describes herself as hard working, detail orientated and a team player.


Connect with us

Learn about how Advantage 360 can help your business drive new growth with our extensive set of features.

Get in touch



1 min read

Expanded Workflow Rules

In recent months, Advantage 360 has significantly expanded the capabilities of our configurable Workflow Rules. These...

New Provisioning & Mediation Interfaces

In recent months, Advantage 360 has developed a number of new Provisioning and Mediation interfaces to various network...

Hosted or On-Premise Online Charging System (OCS)

For many years A360 was lacking its own Online Charging System. A360 is now part of Lumine Group for which they own and...