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Convergent Billing
Unlimited services, rates, discounts, bill detail, languages & messages.
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Switch provisioning & mediation. -
CRM
Customer relationship management, fulfillment & collections. Automated issue escalations & much more.
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Point of Sale
Sales, exchanges, returns, inventory, purchasing & commissions. Cash drawers, scanners & card readers.
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Sales force
Telemarketing, leads, appointments, quotes, sales orders, agent access, commissions & charge-backs.
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Terms Management
Post-pay, prepay, credit card & direct-debit terms management.
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Automated past-due treatment. -
Ways to Stay in Touch
Manage a broad range of Communique, promotions, alerts & their recipients via letters, SMS, e-mail, fax, IVR & bill inserts.
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Trouble Ticketing
Open, merge, manage, auto-assign, auto-escalate, track performance, auto-text clients status updates.
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Workflows
User-configurable process flows, paths, priorities, task assignments, statuses, escalations & follow-ups.
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Operational Support
End-to-end management of all daily & business-critical processes, including provisioning and mediation.
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