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Convergent Billing

Customer Relationship Management

Point of Sale

Sales Force

Terms Management

Ways to Stay in Touch

Trouble Ticketing


Operational Support System

Point-of-Sale Your Way
As a telecommunications service provider, your POS system requirements are completely different from a restaurant, grocery store or clothing retailer.

In addition to everyday purchases, exchanges, returns, credits, payment collections and refunds, telecom POS software must deal with serialized inventory, IMEIs, ICCIDs, ESNs, MAC addresses, set top box IDs and other unique hardware identifiers. It must also tightly integrate with activation, number exchange, plan assignment and deactivation processes.

Furthermore, Telecom POS software must support barcode, QR code and credit card readers, electronic cash drawers and signature pads and numerous kinds of printers and electronic receipt delivery options.
It must also serve salespeople carrying a laptop, tablet or smart phone, agents connected via the web, customers logged into a website, and storefront workstations equally well. So, cobbled together adaptions of software from other business models simply won’t work.

A Choice of User Interfaces

We first introduced our telecom POS application in 1984, and have continually evolved to stay ahead of the curve. It offers users a choice of three different client-based point-of-sale interfaces that can be connected locally, remotely and wirelessly from anywhere in the world.

We also offer a white label-capable web-based agent interface. All support touchscreen and both conventional workstation and tablet users. We also offer a self-help subscriber interface for on-line purchases and an XML-based interface for dealers and agents, etc. Core retail, order fulfillment and accounts receivable functionality and receipt delivery options are universal across all interfaces. All, except web self-help, integrate with barcode, QR code and credit card scanners and printers, signature pads and electronic cash drawers.

Purchasing and Inventory

End-to-end purchasing functionality includes requisitioning and automatic re-order points by location, PO generation and tracking, stock transfer, backorder and returns to vendor management, and the ability to perform physical inventory counts and updates during business hours, without disrupting operations. Bulk imports and updates from inventory scanners are also supported.

Seven unique record formats accommodate equipment, accessories, spare parts, SIMs, prepay cards, labor, installation services and miscellaneous items. Tangible item records (i.e.: phones) allow a given item number to exist in new, used, loaner and / or rental inventory. Each record supports 10,000 vendors, substitutions and barcodes for a single item number. Bundled and packaged inventory are also supported.

Inventory and stock management functions are fully integrated with all sales and service order, invoicing, activation, exchange, return, deactivation and promotional offer processes, and all related transactions occur in real time.

Sale to Activation in 3 Minutes

The integration between inventory, POS hardware, activation processes and accounting allows users to enter a customer, approve credit, assign terms and a contract, sell a phone, SIM card and accessories, apply a promotional offer, choose a rate plan and options, choose a phone number, record all relevant IDs, display an invoice for any charges due and collect the payment in as little as 3 minutes!

Reporting and Commissions

An array of informative reports with multiple selection criteria support purchasing, inventory, point-of-sale and marketing. On-hand tracking is supported for sales and service inventory, trunk stock, secure locations and agent locations.

POS allows users to create versatile retail sales commission plans that are separate from activation commissions. Additional details can be found on the Sales Force page.