It’s The Business We’re In!
Above all else, Advantage 360 is clearly in the business of driving customer success.
We start by delivering software solutions and support that are focused on providing a significant competitive advantage. We then forge one-on-one relationships and deliver thousands of enhancements a year that perpetuate this advantage. In doing so, customer success is the undeniable outcome and, while there are countless examples, here are a few that begin to tell the story:
The excellent Support and Customer Service received from Advantage 360 staff meet all our business requirements. They are innovative and responsive in providing solutions to all our demands. This is a great company and we look forward to growing our business with their support.
Advantage 360 allows us incredible visibility into our data which enables us to obtain a wealth of reporting and statistical metrics.
It’s Cellular in a box.
Advantage 360 has provided us with the flexibility to offer our customers new services, plans, and billing options with its standard features. It has also significantly reduced our staff’s workload due to its streamlined functionality. We value our relationship with Advantage 360 and look forward to expanding our use.
Advantage 360 not only provided exceptional conversion support during our recent merger of two companies and billing systems, they also provided a custom solution which allowed us to convert our customer base in a scheduled and controlled manner that was transparent to those valued customers.
Because of Advantage 360’s unique multi-site pricing we have been able to deploy a single feature-rich billing and OSS across multiple properties and markets at a fraction of the cost of individual solutions.
Advantage 360 allows us to support our customers across a wide array of services and technologies in a single platform.
We knew that we would realize some cost savings by merging our wireless, wireline, internet and IPTV billing systems into a single solution. What we did not expect is staff coming to management for more work because they were out of things to do.
After several years and two failures with previous software vendors in our quest for a truly convergent billing system for our wire line, wireless, data and internet business services, Advantage 360’s software offered all the functionality and capability that we sought. With the threat of liberalization of the Telecoms market and the emergence of new competitive forces quickly approaching, Advantage 360’s staff adeptly stepped up to the challenge and helped us meet our critical deadlines for migrating off our legacy billing system. Thanks to Advantage 360 we are better poised to be more creative and flexible in our product offerings which is vital for our remaining a viable entity in what will be an extremely competitive Telecoms marketplace. We are very pleased to have forged a relationship with them.
When we chose Advantage 360, we had an extreme urgency to replace several existing billing systems and launch within 6 to 9 months. Not only did they launch us in just 3 months, their software functionality, capacity and support allowed us to grow from less than 3 million subscribers to more than 5 million in only 18 months.